Search Jobs
Covelo Direct (a Division of ZOE Holding)
https://www.covelodirect.com/wp-content/uploads/2025/01/covelo-200x200-1.png
http://www.covelodirect.com
http://www.covelodirect.com
true
Job Description
A Brief Overview
We handle a high-volume of inbound calls, outbound calls, faxes and other communication with patients, providers, clinic staff, and others needing to access health care services at one or multiple departments/clinics. The Access Operations Contact Center staff within the ECC is responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquires
What you will do
• Obtains insurance authorization as necessary and communicate status to patients
• Coordinates outpatient appointments and conjunctive services
• Assists patients needing to schedule across multiple departments/specialties
• Assists community physicians requesting to consult with physicians
• Provides care coordination when appropriate to ensure patient needs are met and to ensure clinic and medical protocols are followed
• Educates patients on providing medical records and other medical documentation needed for appointments
• Communicates with patients regarding insurance authorizations (including approvals and
denials) and request required clinical documentation when necessary
Education Qualifications
• High School Diploma or GED High school diploma or GED equivalent.
Experience Qualifications
• Two (2) years of progressively responsible and directly related work experience in a healthcare
setting, preferably in a call center environment
Required Knowledge, Skills and Abilities
• Type 40 words per minute
• Intermediate computer skills (Windows, Excel, and Word)
• Good communication, customer service, interpersonal skills and cross-cultural competency.
• Knowledge of medical terminology
• Demonstrated knowledge of proper English grammar in speaking and writing
• Effectively listen to resolve patient's/customers inquiries
• Maintain respect and composure in stressful situations
• Navigate complex software tools and accurately input data
• Effectively document caller notes into the medical record
• Ability to adjust communication to fit the needs and level of understanding of the receiver
• Ability to apply business logic to resolve patient/customer issues while managing multiple
priorities
• Ability to foster relationships, build trust with providers, nurses, staff, and patients and to work
in a collegial team environment
• Ability to plan, prioritize, and organize work independently with attention to detail
Administrative Assistant
Posted: 01/29/2025
2025-01-29
2025-05-26
Industry: Administrative Assistant
Job Number: 28946
Employment Type: Non-clinical
Job Description
Job Description
A Brief Overview
We handle a high-volume of inbound calls, outbound calls, faxes and other communication with patients, providers, clinic staff, and others needing to access health care services at one or multiple departments/clinics. The Access Operations Contact Center staff within the ECC is responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquires
What you will do
• Obtains insurance authorization as necessary and communicate status to patients
• Coordinates outpatient appointments and conjunctive services
• Assists patients needing to schedule across multiple departments/specialties
• Assists community physicians requesting to consult with physicians
• Provides care coordination when appropriate to ensure patient needs are met and to ensure clinic and medical protocols are followed
• Educates patients on providing medical records and other medical documentation needed for appointments
• Communicates with patients regarding insurance authorizations (including approvals and
denials) and request required clinical documentation when necessary
Education Qualifications
• High School Diploma or GED High school diploma or GED equivalent.
Experience Qualifications
• Two (2) years of progressively responsible and directly related work experience in a healthcare
setting, preferably in a call center environment
Required Knowledge, Skills and Abilities
• Type 40 words per minute
• Intermediate computer skills (Windows, Excel, and Word)
• Good communication, customer service, interpersonal skills and cross-cultural competency.
• Knowledge of medical terminology
• Demonstrated knowledge of proper English grammar in speaking and writing
• Effectively listen to resolve patient's/customers inquiries
• Maintain respect and composure in stressful situations
• Navigate complex software tools and accurately input data
• Effectively document caller notes into the medical record
• Ability to adjust communication to fit the needs and level of understanding of the receiver
• Ability to apply business logic to resolve patient/customer issues while managing multiple
priorities
• Ability to foster relationships, build trust with providers, nurses, staff, and patients and to work
in a collegial team environment
• Ability to plan, prioritize, and organize work independently with attention to detail
Job Requirements
Customer Access Assistant
Related Jobs:
Login to save this search and get notified of similar positions.About Palo Alto, CA
Ready to take your career to new heights? Explore our job opportunities around Palo Alto, California, and discover the endless possibilities this thriving hub of innovation and culture has to offer. Nestled in the heart of Silicon Valley, Palo Alto is not only home to tech giants like Google and Facebook but also boasts a vibrant arts scene with renowned galleries like the Anderson Collection at Stanford University. Indulge your taste buds with the diverse culinary scene, from farm-to-table restaurants to trendy cafes. With easy access to the stunning landscapes of nearby parks like Foothills Park and the excitement of cheering on the Stanford Cardinal at Stanford Stadium, Palo Alto is the perfect place to grow both personally and professionally. Join us in this dynamic community and unlock your potential!
